Session 3 – Great Room A: “Innovations in Information and Knowledge Services”

Moderator: David Shumaker, Clinical Associate Professor, Catholic University of America SLIS

Form-Based Readers' Advisory Services
Barry Trott, Williamsburg (VA) Regional Library
While readers' advisory services have traditionally been offered face-to-face, compelling arguments can be made that this traditional model is not the best way to provide readers with reading suggestions. The Williamsburg Regional Library's award-winning, form-based Looking For a Good Book service offers a new model for reaching readers that has been adopted and adapted by libraries across the country. This presentation looks at the flaws in the traditional model of readers’ advisory services and discusses how many of these problems can be overcome through use of a reader profile form.

Ten Weeks to Prepare and Ten Seconds to Tweet: Running a Conference Twitter Feed as a Special Librarian
Eileen Boswell, Community Transportation Association of America
Special librarians are increasingly being called upon to explain and make recommendations about social media policies and practices in the workplace. The microblogging tool Twitter is one such tool that is being adopted more and more to communicate professional information updates, particularly for events and conferences. This session will profile one organization's use of Twitter before and during a professional conference, with special emphasis on the unique skill set a librarian can contribute to managing a conference Twitter feed.

Collaboration and Information Management in the Knowledge Age
Regina W. Oliver & Elizabeth R. Walker, The MITRE Corporation
MITRE is a not-for-profit organization that applies systems engineering and advanced technology to critical national problems. MITRE’s twenty-seven member Information Services Staff are geographically dispersed. They support two physical Information Centers, 7,000 scientists, engineers and support specialists (65 percent of whom have Masters or Ph.D. degrees) and are embedded in work programs throughout the organization. Service levels and products range from ready reference to custom research products to licensed digital resources. Microsoft SharePoint has been used as the corporate collaboration environment since 2006. Over the past year, repositories, interactive tools and navigation used by the Information Services Staff were re-envisioned for use by internal department teams and corporate customers. This briefing will present how the Information Service SharePoint sites were re-engineered to promote staff collaboration and information sharing and encourage life cycle management of department information, custom information products and information resources.

Outreach as Part of a Successful Library Marketing Plan: A Case Study
John Danneker & Robin Delaloye, Eckles Library, The George Washington University
When the George Washington University took over the Mount Vernon College in NW DC in the late 1990's, the fairly-new but underutilized Eckles Library became a branch of the GW University library system. As part of an effort to increase campus usage of the facility and patron awareness of the libraries and their services, a full-time outreach coordinator position was created. Through the efforts of the coordinator and an entire staff focus on outreach to patrons, coupled with creative yet focused marketing initiatives and patron-driven building renovations, Eckles Library has become a busy academic hub of the campus, combining aspects of a traditional academic library with a variety of programming and a personal community-based service approach that is similar to that of many successful public library branches. Several assessment factors will be highlighted, including quantitative and qualitative, that all point to the success of the outreach initiatives in building a strong campus library.

Session 4– Great Room C: “Information Systems for Information Delivery”

Moderator: Dr. Ingrid Hsieh-Yee, Acting Dean, Catholic University of America SLIS

Image search query modification patterns within different work tasks
Youngok Choi, Catholic University of America School of Library and Information Science
Images are more readily available in digital format on the Web than ever before. There is an increase in the creation, use and dissemination of images due to advances in technology and the development of the Web. While images are wordless, access to images on the Web is mainly reliant on text. Thus, formulating textual queries is an inevitable process in current image searches on the Web. In order to understand how users express and find their image information need on the Web, an investigation on query formulation and modification behavior is important for system development to facilitate image search and retrieval. The purpose of this study is to identify the patterns of query formulation and modification in image search on the web. Specifically, it investigates the effects of tasks and other contextual factors on query modification behavior.

Subject analysis of young adult books within public libraries
Joan Lussky, Catholic University of America School of Library and Information Science, & Robin Foltz, U.S. Department of Justice
Public libraries expand their services in a continuing quest for community relevance. Young adults are an especially interesting section of their market that libraries reach out to in the material they collect and the manner in which they organized their young adult material. This study reports on the subject analysis of a sample of award-winning young adult books collected by public libraries which were found to provide exceptional service. By analyzing the entire set of subject terms, both Library of Congress Subject Headings and social tags, attached to the bibliographic records for each book within each library, one can see patterns in how libraries are extending their services to maintain relevance to their young adult population.

Using Social Media for User-Generated Resource Descriptions
Sue Yeon Syn, Catholic University of America School of Library and Information Science
Strategies to provide better ways to find resources on the Web include generating resource descriptions for Web resources. A daunting issue is that billions of resources need to be associated with resource descriptions. The potential for using information input by users is being explored. For example, social tagging systems, such as Delicious and Flickr, have supported tagging by providing services to motivate and benefit users, i.e. bookmarking favorite links, organizing/sharing pictures, and getting recommendations. The prevalence of tagging services suggests that social media can facilitate involving a large number of users and simplify the process of resource description generation. In addition, the involvement of users will help to add novel and active pages in a short time frame for information discovery. This presentation will discuss different approaches to making use of information provided by users, mainly focusing on social annotations. It will also introduce a support method for determining the potential value of the information.

Exploring the Design of a Faceted Search Interface for a FRBRized Movie Catalog
Bill Kules, Kelley McGrath, Vincenza Conley, Liane Cooper & Sarah Scruggs, Catholic University of America School of Library and Information Science
This presentation reports on initial design explorations for a faceted search interface to a FRBRized movie catalog. Faceted search interfaces have come to be expected in the commercial sector and are increasingly popular in library catalogs. They incorporate clickable categories into search results so searchers can narrow and browse the results without reformulating their query. The FRBR entity-relationship model is a promising approach to improving access to moving images. Faceted interfaces can leverage the rich, structured metadata supported by FRBR, making meaningful terms and relationships visible in a context-appropriate manner at the patrons’ point of need. This project was conducted as part of a class in user interface design at Catholic University. This presentation will describe the use cases we investigated, show examples of the designs we explored, and discuss design issues and requirements identified. It will be of interest to practitioners and researchers interested in the FRBR model or search interfaces.